This site is operated bij MHS Ruitersport VOF, operating under MHS Equestrian in the UK.
We are registrered in the Dutch chamber of commerce under number: 75770164 and with our registered office:
6851 TD Huissen
This is also our main trading address.
Our VAT number is: NL860391267B01
Please note: MHS Equestrian has no showroom that you can visit.
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/
We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
For product returns, please see our returns procedure. Click here for more information.
Questions by email
Questions by phone
You can phone our customer service team on +31 (0)85-3032747.
MHS Equestrian can also be found on social media. Check out our Facebook page or follow us on Twitter and Pinterest!
While we make every effort to please our customers, it may turn out that you are not satisfied with our products or service. In that case, please inform us of your complaint as quickly as possible. You will always receive a response to your complaint as soon as possible and within 30 days at the most.
You can inform us of your complaint as follows:
- Firstly, contact our customer service team (see above for our contact details). Our customer service staff will try to resolve your complaint satisfactorily as quickly as possible.
- Still not satisfied with the solution offered? In that case, email your complaint in full to the attention of customer service. We will assess your complaint once again and, if possible, try to offer you another solution.
- You can also go directly to the European online dispute resolution platform with a complaint / dispute.
Customer service opening hours
Our customer service phone line is open from 9:00 a.m. to 5:00 p.m. on business days.
We will try to respond to your email within 24 hours on business days.
Click here for our secure contact form.